Lokalise Messages for Support

Real-time, two-way ticket translation

Deliver great customer experience, no matter where your customers are or what language they speak.

Lokalise Messages makes multilingual support simple

Lokalise Messages translates conversations between customers and agents in real time using neural machine translation, enabling you to instantly serve customers worldwide in their native language, regardless of what agents are available.

Don't let multi-language conversations slow you down and disrupt your service operation. Deliver outstanding customer service in any language and improve your handle time, first contact resolution (FCR), CSAT, and NPS.

Key benefits

Localized customer service in real time, every time – Delight your customers by consistently serving them in their native language and improving your CSAT and NPS.

Smooth global expansion – Keep your service level, and average handle time, on target by arming agents with a real-time translator that helps them manage every interaction.

Key features

  • AI-powered neural machine translation – Real-time, two-way translation of messages.
  • Easy setup and intuitive UI – Be ready to provide multilingual service in a matter of minutes right in the Zendesk interface

How it works

  • Lokalise automatically detects the language of the ticket and instantly translates incoming messages to your base language.
  • Agents start internal notes with ! in order to have their messages translated into the language of the ticket.
  • Your customers get replies in real time.
  • You can change the language of the ticket and your base language using the settings in the sidebar app. It is also possible to add other languages spoken by your team as non-translatable.

Pricing

Lokalise for Zendesk Support is free; however, character limits apply. For more information, please contact: hello@lokalise.com

Learn more

App Details

Works with
support
Ticketing System
Author
Lokalise, Inc.
Version
1.5
Price (USD)
Free

Apps install directly into your account

What people are saying

Have the app installed?

We are big on feedback. Be the first to write a review.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves