Intelligently forecast, schedule and monitor your workforce in real time by:
- Capturing agent activity as they work on tickets or phone calls
- Providing a view of the agents current scheduled tasks and start times
- Providing alerts when an agent's actual task does not match what they have been scheduled to do
- Integrating with Zendesk Talk to synchronize Talk availability based on current task selected
As a Workforce Management tool, Playvox WFM allows you to improve your business service levels by matching staffing to workload
through the use of accurate forecasts, real time adherence tracking and monitoring as well as reporting dashboards.