ChatNorris

ChatNorris lets you build AI agents trained on your own content and deploy them on your website, WhatsApp, Instagram and email.

Connect your Zendesk account and your agent will:

• Answer from your Help Center. Published Help Center articles are imported as the agent's knowledge base and kept in sync, so answers stay consistent with your documentation. You choose which categories, sections, labels and languages to include.
• Create tickets for your team. When a visitor needs help from a person, the agent collects the details, shows a summary and creates the ticket only after the visitor explicitly confirms it.
• Check ticket status. Visitors can ask about an existing ticket. The agent verifies their identity with the email on the ticket before sharing its subject and status.

ChatNorris is a front-line assistant that complements Zendesk: tickets are worked and resolved by your agents in Zendesk.

Zendesk data ChatNorris accesses

• Published Help Center articles, categories, sections and labels (read), to answer visitors' questions.

• Tickets (read and create), to open tickets on behalf of visitors and to look up the status of a ticket after verifying the requester.

ChatNorris connects through OAuth with the scopes read, tickets:read and tickets:write. It does not modify or delete existing tickets, users or articles. You can revoke access at any time from Zendesk or by disconnecting the integration in ChatNorris.