Instatus

What this app does

Instatus makes status pages that tell your customers about incidents and scheduled maintenance. This app shows that same information in the Zendesk ticket sidebar, so agents can tell at a glance whether a ticket is about a known issue.

• Live status: active incidents open by default with their impact, how long they have been running, the latest public update and the affected components. On calm days the app says All systems operational and when it last checked.
  
• Insert reply: add a short public reply for the customer, written for the incident's current status and in the requester's language, or an internal note with the full details for your team. The text is added to your draft, never replacing it.
  
• Link ticket: tag the ticket with the incident so your team can find every affected ticket and follow up once it's fixed. The app shows how many tickets are already linked.
  
• Resolved and upcoming: incidents fixed in the last 24 hours and upcoming maintenance windows stay visible, with a one-click reply for each.
  
• Light and dark mode follow your Zendesk theme.
  

How we handle your data

What the app reads: the public information on your Instatus status page (incidents, maintenance, component status). In Zendesk it reads the current ticket's tags, the requester's name and language, and the number of tickets with an Instatus tag, using Zendesk's own API in your browser.

What the app changes: only what you ask it to. It adds text to your reply when you click Insert reply, and adds or removes an instatus_<id> tag when you click Link ticket.

What we store: nothing. The app has no server of its own; it talks to your public status page and your Zendesk account directly from your browser.

Your status page needs to be public for the app to read it. See our privacy policy at https://instatus.com/policies/privacy.