New
QwryAI
Create editable support response drafts with your QwryAI chatbot.
Works with
Support
Developer
QwryAI
About this app
QwryAI helps support teams answer questions using their configured knowledge sources and support workflows.
Generate a draft directly in the Zendesk ticket composer, then review, edit, and send it yourself. Generating a draft does not submit a reply. The accompanying QwryAI integration can create tickets from customer conversations and respond to assigned tickets when an administrator enables those workflows.
A QwryAI account and configured chatbot are required. QwryAI subscription and usage charges apply separately; see https://www.qwryai.com/pricing.
Data use: when connected, QwryAI accesses Zendesk account and agent identifiers, ticket fields, requester details, ticket messages and relevant conversation content to generate drafts, create or update tickets, and synchronize configured replies. Ticket content and configured knowledge may be processed by QwryAI and its configured AI providers for these functions. Integration credentials are stored encrypted. See https://www.qwryai.com/privacy-policy for data handling, retention, and deletion information.
App details
How to install
Sign in to your QwryAI account and select the chatbot you want to use.
Open Integrations, choose Zendesk, enter your Zendesk subdomain, and complete authorization.
Open Channels > Zendesk > Configuration and enable Set as default chatbot to configure the composer app.
Open a Zendesk ticket and select the QwryAI icon in the composer toolbar.
Select Generate Draft Response. Review and edit the text in the composer, then use Zendesk’s normal submit control when you are ready to send it.
For optional automatic replies, select the responding agent and configure assignment in QwryAI. Contact support@qwryai.com if you need help.
Leave a review
Share your experience with the rest of the Zendesk community