SearchUnify

SearchUnify is an enterprise Agentic AI platform purpose-built for customer support and self-service. Powered by SearchUnifyFRAG™, Agentic RAG, and a unified insights engine, it automates triage, self-service, and routing, cutting escalations and boosting CSAT across every support touchpoint.

With 100+ native connectors including Confluence, Jira, SharePoint, Slack, MadCap Flare, Khoros, and more, SearchUnify creates a unified knowledge layer that surfaces the right answer at the right moment directly within your Zendesk console. The result is faster deflection, smarter self-service, and a support team that spends less time searching and more time solving.

Why SearchUnify's Agentic AI is Essential for Zendesk:
* Autonomous AI Agents: Deploys purpose-built AI agents natively within Zendesk workflows. The AI Classification Agent intelligently triages and routes incoming tickets, the AI Support Agent handles real-time L1 resolution and self-service, and the AI SupportPlus Agent manages complex case resolution. The AI Agent Partner augments support reps with contextual recommendations and case summaries, while the AI Knowledge Agent drives knowledge creation and optimization. The AI Escalation Manager predicts and prevents escalations, the AI Case Quality Auditor ensures continuous compliance, and the AI Competency Agent automates advanced troubleshooting with intelligent routing and sentiment analysis.
* Seamless Integration: MCP integration enables AI agents to communicate effortlessly with enterprise systems, eliminating custom connectors and reducing time to resolution.
* Agent Helper for Smarter Reps: Delivers GenAI-powered case summarization, customer sentiment detection (voice and text), and retrainable prediction models, all surfaced contextually to support agents without leaving the Support Console.
* Knowbler for Knowledge Management: Embeds AI-powered knowledge creation into case resolution workflows, enabling agents to capture and publish articles on KCS v6-aligned templates in real time. It performs automated content health checks to eliminate knowledge gaps and provides rich analytics to track KCS success.
* SearchUnify Virtual Assistant: Deploy within your Zendesk Help Center to automatically deflect routine tickets, guide customers to autonomous resolutions, and execute intelligent, contextual handoffs when human intervention is needed.

Experience the power of Agentic AI in action. Request a demo now!