Skip to main content

New

SOCRadar Alert Management

Manage SOCRadar security incidents directly from Zendesk.

No Ratings

Leave a review

Works with

Support

Developer

SOCRadar

About this app

SOCRadar Alert Management integrates SOCRadar's Extended Threat Intelligence platform with Zendesk Support. It automatically polls for new security alarms, creates Zendesk tickets from incidents, and enables agents to manage alarm status, severity, and comments — all without leaving Zendesk.

Key Features

  • Incident Dashboard: View all SOCRadar alarms in a dedicated nav bar panel with severity, status, and type filters.
  • Automatic Ticket Creation: Automatically create Zendesk tickets from SOCRadar alarms based on severity thresholds.
  • Alarm Management: Update alarm status, post comments, and request analyst assistance directly from Zendesk.
  • Ticket Sidebar: View linked SOCRadar alarm details and update status from the ticket sidebar.
  • Real-time Polling: Background polling fetches new alarms at configurable intervals.

Supported Alarm Types

Attack Surface Management, Vulnerability Monitoring, Dark Web Monitoring, Brand Protection, Fraud Protection, Threat Hunting, Supply Chain Intelligence, and more.

Privacy

This app accesses SOCRadar alarm data via SOCRadar's API using your API key. No data is stored outside of Zendesk and SOCRadar. For details, see SOCRadar Privacy Policy.

App details

How to install

  1. Log in to your SOCRadar Platform account.
  2. Navigate to Settings > API Keys and copy your API key.
  3. Note your Company ID from the SOCRadar platform URL or settings.
  4. Install this app in Zendesk and enter:
    • SOCRadar API Key: Your platform API key
    • SOCRadar Company ID: Your company identifier
    • SOCRadar User Email (optional): Your email registered in SOCRadar for status updates
    • Polling Interval: How often to check for new alarms (default: 5 minutes)
    • Auto-create Tickets: Enable to automatically create tickets for new alarms
    • Minimum Severity: Only process alarms at or above this level (INFO, LOW, MEDIUM, HIGH, CRITICAL)
    • Excluded Alarm Type IDs (optional): Comma-separated alarm type IDs to exclude (leave empty for no filter)
  5. Click Install and start managing your security incidents from Zendesk!

Leave a review

Share your experience with the rest of the Zendesk community

.zendesk.com