Skip to main content

New

Grypp - Unite through Sight

Transform Customer Conversations with Grypp Visual Engagement

No Ratings

Leave a review

Works with

Support

Developer

Grypp

About this app

Visual customer engagement for Zendesk

Grypp is a visual engagement platform built for customer service, support, sales, and onboarding teams. It helps agents move beyond voice-only support by adding secure visual tools that make it easier to see issues, guide customers, complete tasks, and improve outcomes in real time.

What Grypp helps you do:

  • Use app-free one-way video and live visual guidance to troubleshoot issues faster

  • Co-browse websites and digital journeys in real time to guide support interactions, assist sales conversations, and help customers complete forms, applications, and purchases

  • Share, receive, and review documents and files during the interaction

  • Support identity verification and signature workflows

  • Enable secure payment journeys through PCI DSS compliant payment partners

  • Give agents reporting, audit visibility, and session insight

Common use cases

  • Guided support and troubleshooting

  • Assisted form filling and onboarding

  • Claims, returns, and document review

  • Identity verification and signature capture

  • Assisted checkout and payment completion

Privacy and data handling:

Depending on configuration and enabled features, Grypp may access, use, and store data needed to deliver the service. This can include customer and agent interaction data shared during a live session, session metadata, uploaded files and documents, signatures, identity verification data where enabled, and audit trail data. Where payment workflows are used, payment-related data may be handled through PCI DSS compliant external payment partners.

This data is used to deliver live support, enable visual collaboration, support document and verification workflows, maintain audit records, provide reporting, and improve service delivery. Grypp states that personal information is stored in fully encrypted cloud systems in the UK, EU, or US, retained only as long as necessary for the purpose it was collected and to meet legal obligations, and not passed to third parties unless required for those purposes or by law.

Privacy Policy: Privacy Policy | Grypp.io

App details

How to install

Admin setup

  1. Obtain your Grypp API key from your Grypp account or Grypp representative
  2. In Zendesk Admin Center, go to Apps > Marketplace, search for Grypp Visual Engagement and click Install
  3. On the settings screen, paste your API key into the Grypp API key field and confirm the allowed domains are api.grypp.io and assets.grypp.io
  4. Choose which invitation methods you want to enable for agents: Email, SMS, Copy link, Zendesk ticket message
  5. Configure your preferred tag prefix and Grypp tags if you want transcripts and insights to be written back to tickets
  6. Adjust polling interval and maximum polling duration if you want to control when transcripts are auto-posted.

Using Grypp in Zendesk

  1. Open a customer ticket and launch the Grypp Visual Engagement app in the ticket sidebar
  2. Confirm or update the customer name, email and phone number pre-filled from the ticket requester
  3. Select an invitation method and click Start Grypp Conversation
  4. Click Agent Access to join the visual session in a new browser window
  5. Use Grypp tools (screen share, document sharing, web links) to guide the customer through the journey
  6. When the session ends, review the interaction summary and any Grypp tags that are automatically posted back into the ticket, or use Get Transcript if you need it on demand.

Leave a review

Share your experience with the rest of the Zendesk community

.zendesk.com