ResolveAI

Resolve support tickets automatically — not just draft replies.

ResolveAI acts like an AI support employee for Zendesk. It reads your Help Center, applies your policies, escalates edge cases to a human, and only charges for tickets it successfully resolves end-to-end. No drafts. No AI suggestions. Completed work.

Key value:- Deflect repetitive tickets without adding headcount- Pay only for resolved tickets — escalations are free- Reduce handle time and improve CSAT on routine requests- Human escalation when confidence is low or policy is unclear- Full audit trail on every resolution for QA review

How it works:- Reads each incoming ticket, its history, and requester context- Searches your Zendesk Help Center for the best source of truth- Applies your configured policies before sending a customer-facing reply- Escalates low-confidence or exception tickets to a human agent with full context- Logs each decision in the ticket sidebar so your team can review outcomes

What counts as a resolved ticket:- ResolveAI sends the complete customer-facing resolution without human rewriting- The ticket is handled end-to-end within your configured automation and escalation rules- Escalated tickets do not count toward your resolved-ticket usage

Included in every plan:- Ticket sidebar showing live resolution status for each ticket- ROI calculator to model labor savings against resolved-ticket cost- Safety controls and confidence thresholds for policy-aware automation- Escalation rules for low-confidence, policy exceptions, and human-requested cases- Outcome-based pricing tied to completed work, not AI activity

Perfect for Zendesk teams that want measurable ticket deflection, lower support labor cost, and a safe path to autonomous resolution without sacrificing CSAT.

DATA DISCLOSURE

Data Collected:- Ticket content: subject, description, and comments- Requester information: name and email address- Ticket metadata: tags, priority, and status- Help Center articles (public knowledge base content)

Third-Party Data Sharing:The data listed above is sent to the following third-party large language model (LLM) providers for AI processing:- Groq- Google Gemini- SambaNova- Nvidia- Fireworks AI

Data Handling:- All data is transmitted securely via HTTPS- Data is not stored by third-party providers beyond the duration of the API request- ResolveAI does not sell or share your data for any purpose other than providing the service

For more information, visit our privacy policy: https://resolveai-zendesk.dasgroupllc.com/privacy