Let customers resolve tickets with one click - right from their inbox

Klick-Zen adds actionable buttons to your automated Zendesk ticket emails, agent replies, and Help Center. When a customer clicks, their ticket updates instantly - status changed, tag added, comment inserted, field updated - no login, no reply email, no friction.

What teams use Klick-Zen for

• Close resolved tickets automatically - "Issue resolved" closes the ticket; "Still need help" keeps it open and routes it back to an agent. Fewer reopened tickets, cleaner queues.
• One-click CSAT and feedback - capture satisfaction the moment a ticket resolves, with response rates far above traditional survey links.
• Route tickets by customer choice - buttons add tags or update fields that fire your existing Zendesk triggers, sending tickets to the right team without agent touches.
• Confirm, approve, or escalate without a login - customers act on tickets directly from email. No Help Center account required.
• Cut "just checking in" back-and-forth - replace multi-email exchanges with a single click.

Up and running in minutes

1. Create a button: give it a title, style it, assign one or more ticket actions.

2. Paste the HTML snippet into a trigger email template or macro - or insert buttons into individual replies with the Klick-Zen toolbar in the ticket editor.

3. Customer clicks; the ticket updates instantly and any downstream Zendesk triggers fire.

No coding. No webhooks to build. No hosting required - Klick-Zen hosts the button images and a customizable landing page for you.

Actions a button can perform

• Change ticket status (including solve/close)

• Add tags

• Insert a public or private comment

• Update custom ticket fields

• Change priority, type, or assignee

• Track when a customer visits a recommended web page

Stack multiple actions on one button, or add multiple buttons to one email to offer choices. Every update can trigger your existing Zendesk automations - the combinations are endless.

Match your brand

Control colors, fonts, and borders. Brand the hosted landing page with your logo and colors, or redirect to your own page. Serve everything from your own custom subdomain for a seamless customer experience.

Works in Help Center and everywhere Zendesk sends email

• Automated trigger emails

• Macros

• Ad-hoc agent replies

• Help Center ticket view

Data Disclosure

Klick-Zen cares about your privacy. For details, please read our Privacy Policy.

Free 14-day trial. Questions? Visit klick-zen.com or email support@klick-zen.com