Enreach Omnichannel

Available only to agents with “Talk - Partner Edition” seats (see https://www.zendesk.com/talk/pricing)

Enreach Omnichannel integrated with Zendesk

Everything you need, in one place

• Easily integrate your phone system from the Zendesk control panel.

• Make and receive calls from Zendesk, automate ticket creation, and record call information.

• Zendesk ID (optional): enter your custom instance identifier during install if your environment uses non-standard behavior.

Your customer information always at hand

• Save time, boost productivity, and reduce errors by automating processes.

• Access call details (agent, phone, date/time, recording, custom labels) and create reports in Zendesk.

Establish logics and workflows

• Customize call flow in your Enreach agent module: routing, voice recognition, selection menu, etc.

We are leaders in converged contact solutions

• Enreach leads IP telephony and UCaaS in Europe (annual Frost Radar report).

• Full portfolio of collaborative technologies and convergent telecom services for business systems of all sizes.

Why Enreach?

• Market leader for IP telephony and UCaaS in Europe

• More than 2.3 million users

• More than 500,000 managed conversations per day

• Presence in more than 25 countries

• More than 1,200 professionals

• More than 20 years of experience

• 24/7 service

How is this app different from Omnichannel Contact Center?

This is a separate product, not an in-place update of the legacy app. Key functional differences:

| Topic | Enreach Omnichannel (this app) | Omnichannel Contact Center (legacy) || --- | --- | --- || User interface | Redesigned UI; same voice features, configurable | Legacy fixed UI || SSO (Enreach) | Supported — organization SSO | Not supported || Chat | Supported (with voice) | Not available || Call history | Call list in agent panel | Not available || Zendesk auth | OAuth only (recommended) | OAuth or API token || Best for | New deployments and migrations | Customers still on legacy |

This listing is the new Enreach Omnichannel app. It does not replace an existing install automatically: plan migration with Enreach if you use Omnichannel Contact Center.

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Data Disclosure / Privacy Notice

This Enreach app accesses and processes user and customer data only as needed for its Zendesk functionality (user IDs, tickets, contacts). Data is used solely to sync and display communication between Enreach and Zendesk, and is not shared with third parties except as required to provide the service.

See our Privacy Policy.