Knowledge Capture app
Empower agents to capture knowledge and build on it over time to improve your knowledge base and self-service outcomes.
Know better, perform better
Your agents know the best ways to help a customer. That information is valuable, but often goes missing if it’s not documented just when it happens. The KC app turns that agent know-how into effective content for your knowledge base on the spot, making it easy to maintain and develop high quality articles.
Measure and improve
Admins can access the Knowledge Capture dashboard to analyse which articles help agents solve the most tickets. You can dive deeper and and use those insights to develop your Knowledge Base over time.
"Previously, it fell to agents to search our existing articles to determine if there was one they could use or whether they needed to create a new one. Now that we have the Zendesk Knowledge Capture App installed, we have been able to increase productivity and improve article quality by automating a formerly manual and inefficient process."
Co-founder & CMO at FINALCAD
Get Started in Seconds
See how easy it is for agents to use the Knowledge Capture app to help customers.Learn More
Zendesk on Zendesk
Check out how Zendesk uses our own Knowledge Capture app and learn our best practices.Learn More
Knowledge Capture Workflow
Follow these steps to get your team’s knowledge capture process up and running.Learn More
Leverage your know-how
Understand why it's so beneficial to set up a knowledge capture process for your team.Learn More