By connecting Zendesk to Height, you can automatically track progress and communicate updates with your coworkers.
You can create new Height tasks directly from a Zendesk ticket, making it easy to file bug reports or share feedback with the team.
You can also link existing Height tasks to Zendesk tickets. For example, if there's a support email about a known bug, you can link that ticket to the existing task in Height to keep track of it.
Once a ticket is linked to a Height task, the tasks will show up in the apps sidepanel with key info, including assignees and status. When there are new chat messages on the linked task, or its status changes, you'll seem them on the Zendesk ticket.
Answer questions from your engineering coworkers or add additional details from the customer with internal notes that get cross-posted to the linked Height task.