ResolveAI

ResolveAI is Labor as a Service (LaaS) for Zendesk — an AI support employee that handles tickets end-to-end, not just a chatbot.

What Your AI Employee Does:- Reads incoming tickets and searches your Help Center for accurate answers- Responds autonomously with complete solutions, not partial suggestions- Escalates complex issues to human agents with full context- Works 24/7 with no training, sick days, or turnover

ROI Dashboard (coming soon): Track tickets resolved, labor cost saved, and time freed up for your team.

Typical Savings:- Part-time support rep: $3,500/month- ResolveAI Growth plan: $49/month- Your savings: $3,451/month ($41,412/year)

Features:- Automatic knowledge base search with confidence scoring- Smart escalation to human agents when needed- Multi-provider LLM fallback for maximum reliability- Real-time monitoring in ticket sidebar- Resolution-based pricing — only pay for completed work

Perfect for teams that want to reduce response time, cut labor costs, and scale support without hiring.

DATA DISCLOSURE

Data Collected:- Ticket content: subject, description, and comments- Requester information: name and email address- Ticket metadata: tags, priority, and status- Help Center articles (public knowledge base content)

Third-Party Data Sharing:The data listed above is sent to the following third-party large language model (LLM) providers for AI processing:- Groq- Google Gemini- SambaNova- Nvidia- Fireworks AI

Data Handling:- All data is transmitted securely via HTTPS- Data is not stored by third-party providers beyond the duration of the API request- ResolveAI does not sell or share your data for any purpose other than providing the service

For more information, visit our privacy policy: https://resolveai-zendesk.dasgroupllc.com/privacy