Fini

This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversationsfor more information. ### The AI Agent That Actually Resolves Your Support, Not Just Responds To It

Fini is the #1 AI agent for customer service, built for teams that need more than a chatbot. It learns directly from your real support tickets, understands context and emotion, and takes precise actions to resolve the majority of your support volume autonomously. When a case needs a human, Fini hands off seamlessly with full conversation and action history, so no customer ever falls through the cracks.

• Consistently more accurate than any other AI agent on the market
  
• No-code workspace for continuous training, testing, and deployment
  
• Powered by a proprietary RAGless architecture built for enterprise-grade precision
  
• Natively integrates with Zendesk, Intercom, Salesforce, HubSpot, and more
  

Fini comes with the industry's most robust end-to-end capabilities: analyze, train, test, and deploy, all within a single secure workspace designed for continuous quality improvement. Instantly surface AI-powered insights to maximize performance, configure knowledge and workflows without writing a line of code, evaluate answer quality with a full testing suite, and go live across every channel your customers use. Your team stays focused on priority issues, backed by full context and Copilot assist, while Fini gets smarter from every interaction it handles.

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