August integrations have arrived

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

Cobrowse for Support by Blitzz (Support) (Chat)

Cobrowse for Support/Chat by Blitzz helps you provide Remote Support to your customers using features like Cobrowse, Screenshare and Live Video integrated directly within apps you already use. Blitzz Cobrowse for Zendesk integrates right inside your Zendesk interface and allows you to instantly see what your customers see on your website or Mobile App in real time and guide them if they need help filling out a form or completing an order.

Simplesat for Messaging (Messaging)

Simplesat for Messaging adds one-click CSAT, CES, or NPS surveys to Zendesk Messaging. Gain further context about feedback by retrieving ticket info through the Zendesk API. You can sync requesters, companies, agents, groups, and any custom ticket fields. Sync ratings with Zendesk ticket private comments and tags to increase visibility and transparency. Displaying ratings and comments directly in tickets makes it easy for agents to see feedback without switching tools.

Omneo (Support)

Omneo is an omnichannel Clienteling, Loyalty and CX platform that allows retailers to create and use customer data in stores and online that primarily helps customers shop more and more often. The Omneo Zendesk integrations enables Omneo clients to quickly access and edit customer profile and loyalty data directly within the Zendesk agent interface ensuring any changes are instantly synchronized back to the brands entire CX ecosystem.

Idiomatic (Support)

Idiomatic helps you identify unique contact reasons, tag tickets automatically, and answer questions quickly. Tagging tickets with Idiomatic is faster, more accurate, and cheaper than manual tagging. Idiomatic’s reporting and analytics suite then makes it easy to improve key metrics or better serve specific customer segments.

Additional apps added in August

• Organization Views (Support) empowers Zendesk customers to efficiently manage and visualize their organizations. With this app, you can effortlessly create customized views of your organizations by filtering through various organization details and custom fields.
• Group Field Sync (Support) lets you map and sync any field to the native Group field in Zendesk. This happens in real time, and does not require submitting the ticket. It can even be used to create hide/show logic on forms that react in real time to group changes in the Assignee field.
• Organization Cards (Support) keep your support agents informed with essential organization details at their fingertips. This app seamlessly integrates into the Zendesk ticket sidebar, displaying critical organization information directly within the ticket view. Perfect for teams managing complex customer relationships where every detail matters.
• Descope (Support) helps organizations add seamless, secure SSO for their end users across their applications. Descope is a drag-and-drop customer authentication and identity management platform. Easily create and customize entire user journeys using visual workflows.
• Hourly Billing (Support) is designed to track and invoice the time your agents spend working on support tickets. Monitor the time your agents dedicate to each support ticket within Zendesk Support, ensuring precise billing and productivity analysis. Generate comprehensive reports that detail the time tracked, making invoicing clients straightforward and transparent.
• Linked Tickets By Saasly (Support) lets you efficiently manage and track tickets collectively, ensuring quick and consistent updates via broadcast messages to keep agents informed. Centralize tracking as all issues are tracked from the primary ticket and efficiently communicate with status updates that are sent via broadcast messages to all agents.
• CSAT-Timer (Support) uses user-defined customizable rules to set timers based on your messaging channels. When satisfaction is offered through a specific channel, a new timer will be created in the ticket sidebar. If the timer expires before the user responds, the ticket will be automatically closed, tagged, and a notification will be sent informing the assignee of the closure.
• Redact Attachments (Support) is designed to help you automatically remove or redact attachments in Zendesk tickets, saving storage costs and protecting sensitive information. With a simple setup, you can ensure all attachments are securely redacted, leaving only the essential ticket information.
• Recurring Tickets by Saasly (Support) allows organizations to streamline the management of thousands of scheduled activities. Whether it’s regular customer check-ins, contract renewals, security audits, file backups, password resets, or monthly payroll processing, Recurring Tickets enables teams to schedule these tasks with ease and confidence.
• Articles PDF Export (Support) lets you create beautiful PDF manuals from Help Center articles. Export knowledge base articles with images, links, and formatting. Customize the look and feel of your PDFs, and share PDF documents with customers, partners, and employees.
• Faqtual for Support and Chat are simple and powerful knowledge base and snippets manager for customer support teams. Share your team’s knowledge effortlessly, reuse common templates and canned messages, and use AI to write messages and keep your content up to date. Faqtual lets you instantly sync your entire team’s knowledge, FAQs, and canned replies.
• Hubspot Activity by BS40 (Support) allows your agents to view the email interactions between Hubspot and your customer. This can be seen in either the ticket or customer view. The agent will be able to identify things like emails the customer has received, interactions they’ve had with emails (sent/delivered/opened/clicked) and more.
• Mobile App Generator (Support) creates a Mobile App for your End Users that you can personalize with your branding and logo. Zero coding needed. Your end users can install the app on their phones and use it to manage their tickets, receive push notifications when their tickets are updated, and more.
• ClientZen (Support) automates feedback analysis and gives you accurate insights, instant answers with Mantra AI. Features include items like smart tagging applied automatically to every feedback, accurate insights (contact reasons, recurring issues, main questions, and top feature requests), real-time monitoring, and quick answers on customer experience topics.
• viaSocket (Sell) automates repetitive task processes across various business functions such as HR, Sales, Marketing, and Support tasks. It allows users to create workflows using drag-and-drop functionality, utilize AI for workflow creation and modification, and efficiently manage data using tables. Retrieve data from different apps using viasocket and integrate it with over 6000 applications.
• LiveX AI Search (Support) offers seamless user experience and enhances accuracy and interaction quality through intelligent conversational capabilities. Advanced AI analyzes user queries in real-time, providing highly relevant search results and personalized responses that adapt to the context of each interaction. The system continuously learns from user interactions to refine search accuracy and improve response quality.
• RunLLM (Support) provides high quality answers to save you time and accelerate customer application. With RunLLM’s Zendesk app, you can auto-generate responses to customer tickets with the click of a button, and you can refine responses using the app’s chat mode. Use the ticket’s history and latest message to guide its answers and allow your team to chat with the assistant to refine responses.
• Innocalls Soft Phone (Support) seamlessly integrates with Zendesk, providing a comprehensive telephony solution tailored to enhance your customer support experience. Make and receive calls directly within Zendesk, eliminating the need for switching between multiple platforms and enhancing productivity. With call history tracking, easily review past interactions and access caller information for personalized customer support.
• ChatGPT Assistant Plus by Adjacent (Support) captures conversation essence, analyzes tone, suggests responses with touch. New features include things such as the responses provided by the app now include information extracted directly from Zendesk’s knowledge base, enhancing the relevance and accuracy of the answers.
• AI Sentiment Analysis (Support) is designed to provide you with real-time insights into customer emotions. Sentiment Analysis for Zendesk helps you prioritize and route tickets effectively, ensuring that each customer gets the attention they deserve. Quickly identify and address negative sentiment, turning issues into opportunities to delight customers.
• My AskAI for Support (Support) is the easy-to-setup AI customer support agent for your Zendesk workspace that you’ve been looking for. Available 24/7 to answer your customers’ questions, trained on all your help docs, Save time and money, and allow your CS team to then spend more time on Customer Success, complex queries and higher-value customers.
• Gleen Agent Assist (Support) is the hallucination-free AI sidekick that transforms agents into customer champions. This powerhouse tool supercharges your support team, dramatically boosting response speed and quality. Cut average response time by 56%, leaving customers amazed at your lightning-fast service. Deliver consistently accurate, high-quality responses that hit the mark every time.
• VOC.AI Chatbot (Suppot) is a cutting-edge solution designed to revolutionize customer service and streamline your support processes. Train the AI Chatbot with your own materials to handle customer support questions and assist in product recommendations, driving customer purchases and boosting sales.
• Octocom (Support) is conversational AI designed to handle both pre-sale and post-sale inquiries seamlessly. From product recommendations and delivery questions to order changes and returns, Octocom reduces ticket volume and response times, freeing your team to focus on critical tasks.
• Emily Bot (Support) enables AI Trainers to instruct, grade, and optimize AI agents to deliver superior customer service and insightful product feedback. The platform integrates seamlessly with Zendesk, managing 100% of initial customer interactions and triage. It effectively escalates complex issues to human agents with comprehensive preliminary analyses, ensuring a smooth transition and maintaining high service quality.
• Sentiment Workflow Assistant (Support) integrates seamlessly with your existing support system to provide real-time analysis and actionable insights. Designed to enhance the capabilities of the support agents, this app allows for the creation and utilization of sophisticated workflows tailored to various use cases. Easily design workflows to handle specific tasks such as checking customer orders, verifying item return policies, and fetching relevant data.
• Syncly (Support) provides holistic visibility based on everyday customer interactions with the help of AI. With seamless integrations across various customer communication tools, Syncly ingests and categorizes customer feedback automatically. Syncly can pinpoint positive and negative sentiment drivers, and provide instant action items to address the issues at stake based on your data.
• GPT Editor (Support) seamlessly integrates with Zendesk, empowering your support team with the advanced capabilities of GPT for Zendesk.Personalize and save custom prompts to ensure consistent, accurate responses tailored to your brand’s tone and customer needs. Automate response generation, freeing agents to focus on more complex tasks and improving overall productivity.

New themes added in August

• Laxo 128 is a standout Zendesk theme, presenting a sleek and professional design packed with numerous features. It offers a range of customizable blocks and call-to-action elements, all easily brandable and adjustable without the need for coding.
• Vexo 128 is an exceptional Zendesk theme featuring a sleek, professional design and numerous features. It offers various customizable blocks and call-to-action elements, all of which can be easily branded and tailored without coding. This enables the rapid creation of a help center that will impress your customers.
• Xavi has a clean and modern layout and comes with all the necessary features to help you bring your help center vision to life. This theme gets you off to a fantastic start with six (or more) image boxes can be linked to external pages, customizable header and footer links.
• Calisto is a creative Zendesk theme designed for technology, photographer, designer, developer, creatives, artists etc. Theme is built with most advanced builder (Settings option). Theme helps you to Introduce yourself to visitors in a professional way, to showcase your work, to display your services and different types of content.