Document360 helps you create an amazing online Self-Service Knowledge Base, Private Team Knowledge Base, and Standard Operating Procedures (SOPs). Help your customers with a fully functional knowledge base that they can use to solve problems.
Equip your support agents with knowledge without leaving Zendesk.
With the handy Document360 app, your support agents can search through the knowledge base, share article links or content, and create article drafts right from Zendesk.
Use the integrated Document360 knowledge base in your Zendesk tickets, to search for and share articles to your customers with just a couple of clicks.
Respond to your ticket using the searched article by either inserting the link, article content, or a custom response using the information from the article.
Automatic search in knowledge base using ticket title to return matching articles, when you click on the Document360 icon.
Create user-friendly documentation, author in Markdown, manage multiple versions and languages right from Zendesk without any additional team account. These articles remain in draft state, which can be reviewed by editors before publishing.
You can always check out Document360 extension guide for more elaborate information.
Add the Document360 app to your Zendesk platform and equip your support agents with your powerful knowledge base.