Phedone
AI based automation
No Ratings
0 reviews
Works with
Support
Developer
Phedone
About this app
Phedone is an API based NLP solution that enables you to apply powerful models to incoming tickets leveraging Artificial Intelligence, automating prioritisation and routing.
Benefits
Improve your support team efficiency, reduce bouncing and lower their reaction-time by automatically tagging incoming tickets with pre-made or custom made models (with our no-code builder, from your data).
Use Phedone auto-tagging to automatically route your tickets to the proper agent/department with Zendesk routing rules
Make your support team more efficient by automatically extracting precious context informations from tickets
How it Works
Phedone leverage NLP Machine Learning models on demand and will fill your incoming ticket fields based on the results of the picked continuous analysis models such as products and touchpoints detection, priority, express review rating, summary, language detection and much more.
Installation
Click the Install button and follow the wizard, it requires a Phedone account.
App details
How to install
Simply click the install button, then follow the in-app installation wizard :
You will need a valid Phedone API key that you can get by creating a free account.
To add informations to you incoming tickets, Phedone requires permission to read and write tickets informations to Zendesk, you will need to allow it by OAuth authentication.
Finally, you will need to chose which models you want to apply, from which ticket input field to which ticket output field.
What people are saying
Leave a review
Share your experience with the rest of the Zendesk community