Helping support agents fill Zendesk ticket fields faster — with AI

• Ticket Fields AI Assistant helps agents fill ticket fields using AI, with a single click.
  
• Nothing runs automatically — agents stay fully in control.

• Admins configure which fields the AI can fill and how they should be filled.

• Agents review and apply updates before anything is saved.

• Start your free trial — no credit card required.

• Ticket Fields AI works out of the box — get started immediately after installation.

Why teams love Ticket Fields AI Assistant by Macha

• One-click AI field filling: Agents manually trigger AI to fill selected ticket fields — no background automation.

• Agent-initiated, always controlled: AI runs only when an agent chooses to use it. Nothing happens without human input.

• Custom instructions per field: Define how each field should be filled with clear rules and guidance for the AI.

• Works with common field types: Supports dropdowns, text fields, multi-line fields, and tag fields.

• Cleaner data without risk: Agents review field values before applying them — ensuring accuracy and trust.

• Faster ticket handling: Reduce repetitive field updates while keeping agents focused on conversations.

• Safe to use on any ticket: No automated changes, no surprises — ideal for teams that want AI assistance with full control.

How it works

1. Install the app on your Zendesk.
   
2. Open any Zendesk ticket → open the app from the right sidebar → agent clicks to run AI.
   
3. (Optional) Add field instructions in the app dashboard.
   

4. Review suggested field values and apply.

Who it's for

Support teams that:

• Want AI help without giving up control
  
• Prefer agent-driven workflows over automation
  
• Spend time manually filling ticket fields
  
• Need cleaner data without risking incorrect updates
  
• Want AI assistance that fits naturally into daily workflows

Pricing

Explore the complete Macha AI app suite

Discover all our Zendesk apps here: Macha AI App Suite

Got questions?

Book a quick demo or onboarding session: Book a Quick Slot

Or email us at support@getmacha.com

Learn more about us at getmacha.com

Data Security at Macha AI

We prioritize data security to ensure your information remains safe.

• Minimal data storage: Only essential AI-generated content is stored.
  
• Encrypted AI-generated content: All stored data is encrypted.
  
• Automatic PII redaction: Personally identifiable information is removed before storage.

Privacy Policy, Security details, and Data Processing Agreement are available on our website.