Zendesk AI agents resolve complex issues on any channel. Powered by agentic AI, they reason, adapt and act independently – delighting customers whilst reducing costs at scale. Launch in just minutes, with no technical expertise needed.
Shrink ticket queues with AI agents providing instant support to your customers and employees. Anytime, anywhere.
Get started in days, not months
Our AI agents are truly easy to set up, use and scale. Plus they’re flexible – ready to work in any situation.
Trust every resolution
Stay in control with intelligent guardrails and full visibility. Monitor AI resolutions in real time and ensure quality with each interaction.
Act on real insights
Know how to get the best out of every AI agent. Closely monitor how your agents are performing with our robust analytics suite.
Features
Scale on the road to 80% automation
Tap into your trusted knowledge to begin automating in minutes. Connect your AI agent to your knowledge base to instantly generate on-brand responses to FAQs and achieve up to 30% automation rates.
Design smarter paths to resolution. Create customised conversation flows that solve complex issues automatically, achieving 40% automation rates while staying in control.
Solve interactions from start to finish by connecting your AI agent to your back end systems. Authenticate customers, provide contextual responses and reach 50% automation rates.
Boost your AI agent’s performance with actionable analytics. Use QA to identify issues, make improvements and achieve
60% automation rates.
Drive continued success with customer insights and expand to new use cases, channels, languages and markets, and reach beyond 80% automation rates.
What customers say
35%
Reduced overall ticket volume
20%
Reduced response time
“We had our AI agent up and running in no time and we’re improving it on a daily basis. And I feel confident that it gives customers the right answer.”
“We currently have 81 salons and are going to grow to 160 this year, without growing our reception staff. And with automation, we’re able to do that while offering way better CX and getting higher reviews.”
“Quick solutions – like answers given by the AI agent – help free up our agents to spend more time with customers that need tailored help for more in-depth queries.”
“It was the busiest Christmas the digital team ever had and we’d just migrated our website. Having Zendesk as a stable force at that point meant we could identify any potential customer issues and quickly get those rectified.”
“We had our AI agent up and running in no time and we’re improving it on a daily basis. And I feel confident that it gives customers the right answer.”
“We currently have 81 salons and are going to grow to 160 this year, without growing our reception staff. And with automation, we’re able to do that while offering way better CX and getting higher reviews.”
“Quick solutions – like answers given by the AI agent – help free up our agents to spend more time with customers that need tailored help for more in-depth queries.”
“It was the busiest Christmas the digital team ever had and we’d just migrated our website. Having Zendesk as a stable force at that point meant we could identify any potential customer issues and quickly get those rectified.”
“We had our AI agent up and running in no time and we’re improving it on a daily basis. And I feel confident that it gives customers the right answer.”
Agentic AI is the technology that powers Zendesk AI agents. Unlike task-based bots that follow predefined scripts, agentic AI makes it possible for AI agents to reason across problems, make decisions and adapt as the conversation evolves – all the way to resolution. They remain dynamic, all whilst staying within your business policies.
AI agents use Generative AI and Zendesk proprietary intent models. When combined, they provide the most accurate, high-functioning, human-like experience.
AI agents work across social, web, mobile, voice and email channels.
AI agents support more than 30 languages at native fluency that automatically switches based on customer input, providing your customers with a personalised experience.
AI agents are priced by automated resolution (AR). Each Zendesk plan comes with a number of ARs included, so it’s easy to get started. Find out more here.
At Zendesk, we’re committed to ensuring you’re set up for success. AI Expert for AI agents is the first-of-its-kind, end-to-end subscription service designed to help Zendesk customers scale intelligently, continuously improve and unlock +80% automation across their support operations. Learn more here about all the AI services we offer.
