From peak surges to VIP care, Zendesk delivers fast, compliant, and personalized iGaming support – with AI automating 80%+ of inquiries and freeing agents to focus on winning experiences.
Sports finals, big jackpots, or promotions often trigger ticket spikes. Zendesk scales with demand in every language so players get instant help without ever leaving the game – even when volumes surge.
Deliver VIP care driving loyalty
High-value players expect more. Zendesk empowers teams to deliver white-glove service across every channel, ensuring VIPs get fast, personalized responses that keep them coming back.
Handle compliance with ease
Stay ahead of Responsible Gambling, KYC, and fraud checks with automated workflows built for regulated markets. Keep every interaction secure, traceable, and audit-ready.
AI agents
Automate over 80% of iGaming & Betting queries
With Zendesk AI agents, iGaming & Betting operators can automate 80% of queries – scaling instantly, staying compliant, and delivering support that keeps players coming back for more.
With Zendesk Copilot, your team works faster and smarter. From auto-suggested replies to instant ticket summaries, it’s the iGaming support tool that helps agents deliver consistent experiences across every language and channel.
“We’re resolving customer issues faster than ever before and over 35% of requests are automated completely. Romanian is a complex language and Zendesk AI agents is the only AI provider we found that could support it at native fluency.”
“We’ve got loyal customers who have been visiting our sites daily for 9 or 10 years. You’ve got to look after those people. In a crowded marketplace offering largely the same games and tools, one thing that can differentiate you is customer service.”
“We’re resolving customer issues faster than ever before and over 35% of requests are automated completely. Romanian is a complex language and Zendesk AI agents is the only AI provider we found that could support it at native fluency.”
“We’ve got loyal customers who have been visiting our sites daily for 9 or 10 years. You’ve got to look after those people. In a crowded marketplace offering largely the same games and tools, one thing that can differentiate you is customer service.”
Turn compliance into your competitive advantage. With Zendesk Advanced Data Privacy and Protection, iGaming & Betting operators gain full control of player data to ensure compliance, enhance security, and build trust.
The future of play: iGaming & Betting Industry Report
Discover the future of iGaming & Betting – and uncover practical strategies on AI, payments, compliance, and player-first approaches that drive loyalty and growth.
