BREAK THROUGH THE AUTOMATION GLASS CEILING
Improve faster with the Resolution Learning Loop™
Automate 80%+ of interactions by connecting AI, human agents, and knowledge on one platform. By applying Zendesk AI to unified interaction data, the Resolution Learning Loop™ continually increases automation rates and quality.
Zendesk Agents
Deliver the right resolution, every time, with AI Agents
Zendesk’s network of AI agents are purpose-built for service. Whether you offer support online or through a contact centre, our AI agents handle complex requests and back end tasks, so your team can resolve issues faster, with more intelligence and control.
Knowledge graph
Unified data means better service
Resolution starts with knowledge. AI-powered tools like Knowledge Builder and Knowledge Connectors unify service and external content, creating a smart foundation for AI and human agents to act with confidence.
Actions and integrations
Power resolutions with streamlined workflows
Zendesk seamlessly connects with your back end systems, allowing agents to tackle complex workflows – even when they require action outside of Zendesk.
Measurement and insights
Fuel faster, higher quality resolutions
Easily turn insight into action with intuitive dashboards and AI-powered recommendations, no complex setup required. Zendesk AI highlights trends and patterns so you can confidently take action across channels.
Governance and control
Enterprise-grade security built to scale
Security, privacy and compliance are essential to establishing trust. That’s why Zendesk is built to meet global compliance requirements and safeguard every interaction – so you can confidently scale with peace of mind.
