Select an Address

Isso deveria ser padrão do Zendesk e não um APP. Fora que não há uma opção para escolher o e-mail do cliente. As pessoas não possuem apenas 1 e-mail Zendesk, pare de viver no passado.

We are unable to add new Standard Adresses and not everyone using our instance gets the same Email Adresses to choose from.

It’s hard to believe that Zendesk, a platform built around email management, still requires a separate app to handle email addresses—and even then, it’s frustratingly inadequate. The Zendesk Address App has been a pain point for years, especially when it comes to managing email addresses within Zendesk’s "email management system." It's puzzling how such a fundamental feature of an email-driven platform like Zendesk could remain so underdeveloped. The main issue seems to be how rigid it is when it comes to integrating email addresses into workflows. Users expect to manage email addresses with the same flexibility they experience with macros and triggers, which are essential to automating tasks in Zendesk. However, the Address App completely fails to meet this expectation. Overall, it's a missed opportunity that fails to evolve, making email management more complicated than it should be.

The feature to set Email addresses by group is not clear because every Agent is required to be in the default group. And how does it handle if an Agent is in multiple or conflicting groups.

This should be built-in inside Zendesk.