The fastest way to use Zendesk placeholders

No more jumping into admin pages to find field IDs!
Liquid Placeholders is a simple yet powerful tool for Zendesk administrators to construct and test double-brace placeholders in triggers, macros, or tickets.

Enter an example Ticket ID and use our Liquid markup editor to search for any placeholders (including custom ticket fields). Click Test to instantly see what the placeholders translate to on the ticket provided.

Key Features

• Makes admins faster – Quickly look up placeholders for ticket, user, or organisation fields.
  
• Easy copy & paste – Drop them straight into tickets, macros, triggers, automations, dynamic content, or anywhere you need Liquid placeholders.
  
• Test custom Liquid markup – Manipulate placeholder data to:

  • Change formatting of date fields
    
  • Calculate ticket fields
    
  • Create dynamic text output
    
• Instant search for placeholders – Includes custom ticket fields without needing to check field IDs manually.
  

Why use Liquid Placeholders?

Zendesk placeholders already let you pull dynamic ticket data into macros, triggers, automations, and apps. Liquid Placeholders takes that power further — giving you instant access to any placeholder, plus the ability to transform and format that data on the fly.

Whether it’s personalizing customer messages, formatting dates, calculating values, or building advanced ticket logic, Liquid Placeholders makes it faster, easier, and more flexible than ever before.

Bundle pricing

When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.

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About us

Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:

• Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
• Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
• Calendar - link calendar events with Zendesk tickets to make your planning process simpler
• Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
• Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.