Resurrect app
Automatically updates the ticket status to 'Open' when scheduled.
1 reviews
Installs
10+
Works with
Support
Developer
OAPPS LLC
About this app
This application is designed to place tickets on hold and automatically reopen them at the scheduled time.
Features
- Easily set a date and time to reopen a ticket using an intuitive calendar.
- Receive push notifications when the ticket reopens.
- Customize views and triggers for ticket status changes to 'Open'.
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Support
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App details
How to install
Obtain an API Token:
- Navigate to Admin -> Channels | API -> Settings.
- Ensure Token Access is enabled. If it's not, turn it on.
Click Create a new token (a plus sign next to the Active API Tokens header). Name the token (e.g., "Resurrect app") and save the code for the next step.
Install the Resurrect App:
Enter the email of one of your registered agents. This agent's account will be used to reopen tickets.
Enter the API token you just saved.
(Optional) Enter the custom text ticket field ID to store the scheduled reopen date.
Click Save.
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