Returnly’s Zendesk integration helps your team be more efficient and effective by using fewer tools and more quickly answering questions about customer returns. Simply add the Returnly widget to access return merchandise authorization (RMA) details, including:
Returnly is the only return solution that lets customers get the right item before returning the wrong one. With Returnly, your customers are issued instant credit to shop your site after completing a return. When a customer converts, we pay for the new order and takes the risk so it can be fulfilled even before the return ships back, creating an amazing experience while streamlining fulfillment and returns at scale.
We also provide returns management tools as well as hosted and fully brandable end-customer touchpoints like order and return package tracking and self-service returns and exchanges. By switching from manual to automated returns, Returnly customers see a 93% decrease in return-related support inquiries.
Our Zendesk integration is available to all annual customers. Annual plans include automated returns and exchanges, product recommendations, fully brandable URLs, direct integrations, and access to add-on products including Returnly Credit, Green Returns™, International Returns, and In-Store Returns.