Sticky Notes
Pinned comments, logged notes, custom fields, smart notices and action buttons
6 reviews
Installs
155
Works with
Support
Developer
Lovestock & Leaf
The Swiss-army knife for Zendesk!
New features
Logged notes: Timestamped and agent-attributed logging of notes with customizable editing permissions
Action buttons: Create buttons that can trigger Zendesk macros and open URLs in new tabs
Clone objects: Duplicate and move objects across locations, including ticket editor
Key features
Pinned comments: Pin and highlight important ticket comments & side conversations (including support for Slack, MS Teams and others) to prevent loss in lengthy threads
Smart notices: Craft custom notices with support for placeholders and Liquid markup, allowing dynamic display and manipulation of organization, user, and ticket field values in various conditions
Highly visible notes: View/edit important notes in the sidebar. Show/edit organization and user fields from within tickets.
Rich text editor: Customizable WYSIWYG/rich-text editor for notes
Field descriptions: Enhance agent understanding by adding instructions above and below the field, and helper tooltips revealed by hovering over an info icon
Data portability: Store notes in custom fields for connectivity with other apps, Explore and easy export
Zendesk field support: Support for all field types
Flexible field management: Utilize multiple fields for varied note purposes, controlled by Zendesk administrators
Expandable window: Expand and edit note in a larger dialog for increased visibility and ease
Advanced styling: Style fields to stand out or blend-in based on importance and data type
Why Sticky Notes?
Sticky Notes is an advanced tool designed to enhance ticket management within Zendesk. Its features can be tailored to improve visibility, streamline note management, and facilitate effective collaboration.
The app caters to a diverse user base, including customer support agents, team leads, administrators, developers, and QA professionals. It ensures that essential information is consistently visible and up-to-date. Whether pinning crucial comments or creating dynamic notes, Sticky Notes enables seamless communication across various roles. In contrast to traditional internal notes, it supports ongoing updates, preventing the loss of critical details in lengthy ticket threads.
For a detailed overview of Sticky Notes, its powerful feature set, and comprehensive insight into its professional applications, please visit: Sticky Notes - Lovestock & Leaf
Built by Lovestock & Leaf. 14-day free trial included. Free for sandbox accounts.
Looking for tailored solutions or have specific queries? Reach out at apps@lovestockleaf.com for large agent deals, alternative payment methods, or implementation advice.
Privacy Policy
Your privacy is our priority. Our apps do not transfer or store any sensitive data outside of Zendesk. We're committed to complete transparency about how our apps handle your Zendesk data, ensuring it stays secure and under your control. For complete details, please review our Company Privacy Policy and Zendesk API Data Privacy Handling Notice at: https://www.lovestockleaf.com/privacy
Last updated
6 October 2025
Developer
Category
Version
2.14.1
How to install
To set up Sticky Notes, all configuration is done via the "App settings" page within the app. To access the "App settings" page, select the Sticky Notes icon from the left side nav bar, then click the "App settings" button.
What people are saying
6 reviews
Showing 5 of 6 reviews
Chris Bryant
Trying to use Sticky Notes so that we can pin our escalation notes for our Development team so they don't have to read through pages of the back and forth with our customers. Currently on the Trial version and this looked like the answer I was looking for. However, everything was working on Friday, came in after the weekend and all of our pinned comments for our escalations are now gone and nothing we pin is being saved. I am thinking that my company will more than likely not continue using this after the trial expires because I have to trust that data will not disappear.
Wesley Shaun Abrams
We have included Stickynotes into our Zendesk instance to assist us in keeping important information in a birds eye view for sales agents trying to get through tickets as well, so that we can quickly see important client information. The sticky notes has been incredibly helpful in achieving this, however i would raise that your process and layout of the tickets be thought out thoroughly as edits made in the future will remove information that has already been entered into the sticky notes and could create panic if you are not aware of this.
Anonymous
We make use of the Sticky Notes app on a daily basis. We run a complex and active support desk, and tickets can sometimes go on for quite some time and build up an extensive history. Sticky Notes allows us to bubble the important information up to the top, saving our higher tiers of support for needing to dig through comment after comment to find the information they need. The company has also been easy to work with and flexible with meeting the needs of our organization as we have grown.
Martin Bornesjö
Great application! It has helped us a lot in our work to be able to keep company specific notes on different customers. Also the suppport from Lovestock & Leaf is great. They have even added a couple of functions to the application that I requested. So they do listen to all feedback the get! =)
Anonymous
We are using Sticky notes to compile different ticket and organization fields into one text block that's easy to read and to copy and paste. I have had to ask the app author for some help along the way. They've been responsive and have gone above and beyond to not only solve my problem, but to create solutions to new challenges I present them. Highly, highly recommend! I agree with the previous reviewer, too! Zendesk functionality can be very limited and this app swoops in to help save the day!
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