TXTImpact

Allow for SMS to be a support channel using TXTImpact and Zendesk

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Integrate the TXTImpact SMS app into Zendesk Support. Receive and respond to tickets via Text and MMS Message. Send customer satisfaction Survey via Text Message directly from Zendesk once ticket is solved.

Text Message feature would enable customers to open ticket via SMS and allow agents to respond to them via SMS.

  • Allow customers to open support ticket via SMS
  • Agent replies automatically send update the ticket and send response to customer via SMS
  • Create multiple campaign for multiple support numbers and link to individual departments or agents
  • Support Picture Messages (MMS), Emojies, and Attachments for all new and updated Tickets

App details

Author
TXTImpact
Price (USD)
Free

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