Traitly helps make your agents up to 3x more productive by eliminating the need to switch between tabs or ask a colleague. The Traitly app enables your customer-facing teams to search across all your knowledge platforms directly from the Zendesk ticket view.

• Search and preview past Zendesk tickets and articles, Jira issues, past Slack conversations, Google Drive and Confluence docs, and much more.
• The app lives within your Zendesk ticket view and can be fully set up within minutes.
• Utilize the power of AI with suggested answers, while maintaining the flexibility to filter between platforms - because sometimes you know best.

You can also use the full-screen app from Traitly for a richer search experience.

If your team is ready to become more productive, sign up for your free 14-day trial at https://traitly.io/zendesk.