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Ticket Classifier by Pythia

Automate tagging and routing of tickets in your Zendesk.

Preview image of app
Preview image of app
Preview image of app

Adding categories (tags) to the incoming tickets allows to prioritize tickets by their business importance (via assigning Priority and SLAs). But automating this process is a big challenge for Zendesk owners.

With our Pythia Classifier you receive an efficient and affordable tool for automatic tickets tagging. The Classifier uses comprehensive domain-sensitive taxonomies that cover most of your categorization needs. We provide solutions for Ecommerce, Subscriptions and Software companies.

Enjoy a free 7-day trial to evaluate Ticket Classifier in action.


Looking for an advanced macros tool in Support? Check Advanced Macros by Pythia. Looking for an advanced shortcuts tool in Chat? Check Check Advanced Shortcuts by Pythia. Looking for an advanced macros reporting tool? Check Macros Reporting by Pythia.


Key benefits

  • Extensive tags taxonomies with one- or two-level categorization
  • Language agnostic solution (more than 25 languages supported)
  • Flexible implementation via tickets forms or single dropdown ticket field
  • Enhanced tickets prioritization with Sentiment detection for incoming tickets

Test Classifier live here: https://pythia.cc/products/classify.

See pricing plans and model your value here: https://pythia.cc/pricing/classify.

App details

Works with
support
Ticketing System
Author
Pythia
Version
1.0.1
Price (USD)
Free

Apps install directly into your account

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