The SnapCall app for Zendesk is Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).
SnapCall is a smart voice solution that can be directly embedded on any website or mobile application within minutes. It is a smarter way to handle your phone support. No more expensive phone numbers, pricing is based on the number of calls you receive – no matter the location or call duration. Receive only qualified calls from your customers and reduce up to 50% of your incoming calls.
A digital call button allows your customers to launch a call with just one click and instantly connect to the right Zendesk agent. No voice menus, long waits, or anything that spoils the customer experience.
Your agents receive calls directly in Zendesk. A ticket is automatically created each time you receive a call. Agents are able to see customer information, such as their name, email address, phone number, location, ticket history, shopping cart content, and value prior to picking up the call. This way you save 2 minutes per call on average with the data provided directly in the Zendesk ticket. Learn more on how to increase your agents’ productivity with SnapCall
Create a SnapCall account today!
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