SnapCall

Connect with customers and boost agents' performance using smart voice technology

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The SnapCall app for Zendesk is Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).

SnapCall is a smart voice solution that can be directly embedded on any website or mobile application within minutes. It is a smarter way to handle your phone support. No more expensive phone numbers, pricing is based on the number of calls you receive – no matter the location or call duration. Receive only qualified calls from your customers and reduce up to 50% of your incoming calls.

A digital call button allows your customers to launch a call with just one click and instantly connect to the right Zendesk agent. No voice menus, long waits, or anything that spoils the customer experience.

Increase agent productivity

Your agents receive calls directly in Zendesk. A ticket is automatically created each time you receive a call. Agents are able to see customer information, such as their name, email address, phone number, location, ticket history, shopping cart content, and value prior to picking up the call. This way you save 2 minutes per call on average with the data provided directly in the Zendesk ticket. Learn more on how to increase your agents’ productivity with SnapCall

SnapCall features

  • Automate and filter your voice support according to the customer journey, customer attributed value, customer segmentation, and profile as well as your team’s availability
  • Extract key data from the customer web/app session and provide it to your agents prior to the call
  • Define working hours for the service
  • Choose between several distributions calls strategies (round-robin, ring-all, ...).
  • Analyze call recordings, track your team’s performance and customer satisfaction rate
  • Easily connect SnapCall buttons to your Zendesk support. Find more about SnapCall with Zendesk on our website.

Several use cases

14-DAY FREE TRIAL. No credit card needed.

Create a SnapCall account today!

App details

Author
SnapCall
Version
3.2.3
Price (USD)
Free

Apps install directly into your account.

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