The Satisfaction Console is an app in two different locations that allow admins and agents to access, search, and analyze Customer Satisfaction (CSAT) survey results in real-time.
Agents in real-time can filter results from their customer interactions, gather immediate feedback about what they’re doing well and what could be improved, and leverage those insights to improve their performance, resulting in better customer experiences and CSAT.
Additionally, the Satisfaction Console app allows your admins and optionally agents to perform broader searches across your companies satisfactions and allows full downloading of your results for further analysis.
This app is only available with Support Professional and Enterprise.
- Filter Customer Satisfaction results by organization, user, ticket rating, and date
- Drill-down into individual tickets, including ticket number, rating, date, assignee, and comments
- Export results for deeper analysis or for easy reference
- Manage access by role and group
Install the Satisfaction Console app and then set up the user settings from within the app.
By default, the Satisfaction Console app is restricted to the Administrator role. Administrators can modify the settings to allow access to the appropriate groups and roles that need access to clone tickets.