Pythia levels up the productivity of your Zendesk agents with better macros usage and management. Pythia works with Zendesk setups of any complexity (with multiple brands, forms, fields and groups).
- Level up customer support capacity (Agents Productivity KPIs).
- Boost customer support speed (First Reply Time and Average Handling Time).
- Improve customer support quality (Customer Satisfaction, NPS®️).
Features for CS Agents
- Powerful macros search: powerful search by text of titles and comments.
- Personal Quick Buttons: one-click buttons for most frequent macros.
- Smart Reply Suggestions: instant, high-relevant macros suggestions.
- Macros AutoApply: get macros automatically applied by opening tickets.
- Macro preview: quickly preview macro text in one-click.
- Instant Submit: immediately send macro skipping Apply action.
Features for Zendesk and CS managers
- Manage Reply Suggestions: include / exclude macros to be suggested in the app.
- Manage AutoApply: define macros to be applied via AutoApply feature.
- Macros Usage Reporting: trends over time for brands, groups and agents level.
- Enjoy free 14-day trial to evaluate Pythia's value for your team.
- Setup takes up to 1 hour depending on your Zendesk setup complexity.
Installation on your side takes only minutes and the whole setup and activation process takes less than 1 hour. So, you can see Pythia in action right away. To install the Pythia app in your Zendesk Support, please click Install and then fill out this form for starting your account activation.