Available only to agents with “Talk - Partner Edition” seats (see https://www.zendesk.com/talk/pricing/).
The Puzzel integration for Zendesk helps you merge the two systems, so you can handle all your inquiries in one place. You’ll be able to handle all your Puzzel calls in Zendesk Support while still getting all the useful data. Whenever you receive an inbound call or make an outbound call, a ticket is automatically created in Zendesk Support.
We’ve made a list of the core features below:
With the Puzzel app, you no longer have to go back and forth between the two software, and you’ll have all your tickets and data in one place.
Because of limited access to APIs, there are some current limitations to the app that we’d like to disclose.
We want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our community and let us know.
This app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe. We’re experts in customer experience and Zendesk. And besides creating apps for Zendesk Marketplace, we also help companies implement and optimize Zendesk. We’ve already helped dozens of companies save time and money doing just that. Feel free to reach out to us if you have any questions.
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