Playlist Ticket Assignment

Automatically assign, equally distribute with round robin and advanced workflows

App ScreenshotApp ScreenshotApp Screenshot

Zendesk Round Robin Demo

Playlist is the easiest way to set up round robin in Zendesk. Save time and build a better customer experience with automatic ticket assignment teams love.

Install for only agents that need it

You can install Playlist for only agents that need it by enabling group restrictions.


  • Built on AWS, works inside your Zendesk
  • Round robin and load-balanced assignment
  • Automated skills-based routing
  • Ticket limit per agent
  • Same agent (sticky) assignment
  • Real-time routing for WhatsApp
  • Dedicated support for organizations
  • Out of office
  • Prioritize queues
  • Rotate between agents or group members
  • Team dashboard for supervisors
  • Agent availability reporting
  • Agent Status API
  • Sound notifications
  • Eenhanced Guided mode with the Playlist button
  • Usage reporting in Explore

See how it works for more details.

Try it Free

Sign up today for a 14-day free trial. Your credit card won't be charged until the end of you trial. Cancel anytime by simply uninstalling the app.

Contact us if you would like to try out Playlist without a credit card.

App details

Price (USD)
Free 14-day trial, then £5.00 per agent, per month

Apps install directly into your account.


There are currently no reviews. Be the first to share your experience.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.