When deleting users in Zendesk the system by default soft deletes the user but keeps a reference of the user in the system. This removes the user and its tickets, and removes it from search results. But a reference of the user still resides on your Zendesk instance. See this Support article for more information.
To comply with GDPR and other privacy rules and regulations, you might want to fully erase the user from your Zendesk instance. Zendesk only allows for a manual delete of users one by one.
This app allows you to permanently remove your deleted users in bulk so you can batch erase all data you wish to scrub from your system.
The app was developed by Premium Plus. We’re an award winning Zendesk Master Implementation Partner with over 500 active and happy customers. We’re here to help if you need guidance on how to get the most out of Zendesk. Visit premiumplus.io for more information.
Need a custom app to for your Zendesk instance to meet a specific need? Sure thing! We can build one seamlessly fitting your wishes and requirements. Need inspiration? Visit the apps section on https://premiumplus.app.
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