Orion Macro Suggestions

Orion Macro Suggestions

The Orion Macro Suggestions app uses AI to suggest relevant macros.

Orion is an Artificial Intelligence engine that automates customer service. The Orion Macro Suggestions app suggests the right macro based on a customer question. Using Artificial Intelligence the most appropriate macros are displayed on top. Or search to browse other macros.

  • Uses AI to suggest the most relevant macro for your customer question.
  • Fast search through your macros.
  • Easy configuration to get you started quickly.

Start by giving Orion insight into your most common questions and corresponding answers in order to quickly start your Orion AI-journey.

Installation is easy:

  • Install the app from the marketplace.
  • No need to configure any parameters. You can leave the 'Orion API endpoint' setting to the default value.
  • Activate the app in the ticket sidebar.
  • The first time you open a ticket, click on the 'give access' button to grant Orion access to your Zendesk account.

App Details

  • Author: Orion
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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