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Opsgenie

Create Opsgenie alerts for your Zendesk tickets and take actions.

Preview image of app
Preview image of app
Preview image of app

Opsgenie is a modern incident management platform which empowers Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie provides the tools needed to design actionable alerts, manage on-call schedules and escalations, and orchestrate communication & collaboration during incident resolution process.

Opsgenie provides a powerful integration with Zendesk. When a new ticket is created in Zendesk, you can create a corresponding alert in Opsgenie. Opsgenie provides rich notifications based on on-call schedules, rotations and escalations; to ensure the best incident management for Zendesk users. Opsgenie's integration to Zendesk enables you to:

  • Manually create alerts in OpsGenie for Zendesk tickets. Updates to the Opsgenie alert such as acknowledging or closing would be reflected to the alert details shown in the Zendesk ticket.
  • Add responders to your Opsgenie alert right from your Zendesk ticket to route the alert to a specific user or team.
  • Close your Opsgenie alert right from your Zendesk ticket when the ticket is resolved.

App details

Works with
support
Ticketing System
Author
Atlassian
Version
1.0
Price (USD)
Free

Apps install directly into your account

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