Instagramer
Instagram Direct Messages channel for your Zendesk
Engage with you Instagram users via Zendesk Support. Reply to all direct messages. Unleash the full Zendesk power - use macros, triggers and ticket assignments the same way you used to work with e-mails.
First 14 days are free, try it!
Find out more details and videos on our website
Whats new
- Respond to messages received from stories
Features
- Respond to usual direct messages
- Get video files and images
- See what messages your client like
- Connect multiple Instagram accounts
- Add tags to connected Instagram accounts
- Links to user's Instagram profiles in Zendesk
- Support group chats and threaded conversations
Support
Please contact us if you have any issues. You can report bugs and request new features in our Help Center
First, Install Instagramer. To receive direct messages using Instagramer, you must have login and password to your Instagram account.
In Zendesk: - Go to your Zendesk admin page > Channel Integrations - Click on Instagramer > Accounts tab > Add account - Enter anything relevant into Account Name field (e.g. name of your community) - Enter login and password - Press Connect
Support
Please contact us if you have any issues. You can report bugs and request new features in our Help Center
App Details
