Home

Home for Slack allows your customers to create Zendesk tickets, chat with support, and get guides and resources without leaving Slack. Since data is always safely stored in Zendesk, you can always be sure that no customer request is ever lost and all questions are answered. Home's deep integration brings the best parts of Zendesk directly into Slack:

• Deflect questions from customers directly in Slack using Answer bot and static resources.
• Support multiple teams and workflows by setting up custom fields and forms in Zendesk. Home will automatically injest those customizations and allow your customers to create tickets using custom fields and forms.
• Side conversations and chat - Have a follow up question to someone on your team? With Home's integration with Side Conversations, have a conversation in Slack directly from Zendesk.

Foqal

Foqal creates customizable solutions to integrate Zendesk with Slack and Microsoft teams. Though Home is very flexible, if you have any questions with setup, need some additional help, or have a feature request, we would love to hear from you at love@foqal.io.