Sometimes a face-to-face conversation is the quickest way to solve a problem, so we’ve made it easy for your support team to start conversations among themselves using Google Hangouts.
If you’re already using Google Apps for Business, you’re probably a heavy user of Google Hangouts. Sometimes your agents want to initiate a live conversation together, discuss a specific ticket or issue, and come up with a resolution plan together as a team.
Zendesk Support integrated with Google Hangouts to make that easier for you. In a single click on the right side of your tickets, you can initiate a hangout and choose from a list of your agents.
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