DialogTech

DialogTech

Turn calls into actionable, easy-to-distribute tickets

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Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

The DialogTech Widget for Zendesk Support elevates the support and service experience for everyone—your customers and your agents—through a powerful integration that makes every customer phone call an actionable, organized Zendesk Support ticket. The DialogTech Widget makes phone support and all phone-related efforts a fully integrated feature of the Zendesk Support customer support ecosystem.

With the DialogTech Application For Zendesk Support, You Can:

  • Improve customer service with a feature-rich voice application that automatically records phone calls and captures important call information
  • Activate a system that tracks the progression of your customer support calls and integrates easily with Zendesk Support and other CRMs
  • Serve more customers faster with voice-based tools that help you shorten response time
  • Save time and money with an efficient, easy-to-use integration that displays your most important call data up front, and scales to fit any size workforce

A positive support experience for your customers means higher customer retention rates, a boost in customer satisfaction and increased opportunities for cross-selling and up-selling. To provide a quality customer experiences, it’s also important to remember your customer support agents; help your agents be as efficient and happy as possible so they can give your customers first-rate service and support.

How it works:

The DialogTech Widget for Zendesk Support integrates your customer support calls with Zendesk Support ticketing through 2 key components:

Voice Mail Integration

  • Customers leave a voice message which is automatically recorded
  • DialogTech routes the voice message and transcription to Zendesk Support
  • Zendesk Support creates a new ticket with the transcription and the audio file

Call Distributor Widget

  • Your help desk manager configures the DialogTech Call Distributor
  • Your agents install the DialogTech Widget in their Zendesk Support accounts
  • Immediately provide and access phone support within your Zendesk Support account

Get me started!

Once you implement the DialogTech Widget for Zendesk Support, better customer support is just moments away. Setup is simple and quick—and if you have questions, DialogTech's Customer Success team is here to help you. You can get started with the integration in 3 short steps:

How to install

Once you implement the DialogTech Application for Zendesk Support, better customer support is just moments away. Setup is simple and quick-and if you have questions, DialogTech's Customer Success team is here to help you. You can get started with the integration in three short steps:

  • Sign up for a DialogTech Professional account
  • Call DialogTech's Customer Success team for a walk-through of the Call Distributor and Voice Mail setup
  • Configure your DialogTech account to include the Zendesk Support user id for each of your call distributor agents.
  • Log into your Zendesk Support account and click on the "Manage cog"
  • Click "App Marketplace".
  • Locate the DialogTech Application in the list, click "install" and you are set to go!

App Details

  • Author: DialogTech
  • Price: Free
  • Support: Email
  • This is an app. It will install right into your Zendesk Support account.

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