Opening external systems or websites from within a ticket with custom URL parameters makes it possible to call external systems like your CRM, ERP, webShop etc.
You can specify the button colors and URL patterns directly within Zendesk.
Make it easy for your Agents to quickly access other websites.
Simply click the install button to Install within Zendesk.
In the navigation menu there is a new icon to configure deep links
You have the possibility to choose between different fields like ticket-fields, requester-field, custom-fields etc. to be used as URL parameters.