Cleverly Related identifies the best answer suggestions for every customer request using machine learning techniques. We aggregate and organize your team’s collective knowledge and get it ready for you to use.
What we do: * We give you reply suggestions based on ticket history, right where you need them. When a message comes in and the agent opens the ticket, our AI automatically suggests a list of related tickets from past interactions that are most likely to answer the new request, ordered by relevance. * We show related knowledge base / help center articles, when you are looking for what to send to a customer.
How it works: * It takes a minute to go through the setup process and add our widget to your Zendesk account (it will show on the right sidebar). * Our machine learning technology analyses your previous conversations (closed tickets) including the patterns in how those requests were classified, routed and resolved (because this is a complex process it may take a couple of hours for your account to get ready). * As a new request comes in, we examine its content and recommend an appropriate response template. If no answer exists we give visibility of that to your team so they can fix it by writing the best answer for you to use next time. * When a request is resolved we incorporate the feedback to learn and adapt the future suggestions so they are always up-to-date with your current customer service needs and processes.
#### Cleverly Related helps you: * Deliver consistent customer experience - increased customer satisfaction and long term loyalty from customers comes from timely and consistent experience. * Improve team efficiency - assist your team members by recommending them responses to use when a customer asks a question. * Empower customer service teams - bots are helping companies cut costs at the expense of customer experience but people still make the most important decisions better than computers do.
We analyse the ticket history and Zendesk knowledge base, but let us know if you have information somewhere else. We focus on technology so you can deliver timely, consistent customer service. Install now and try it free for 15 days. For more information, please visit http://cleverly.ai.
- Install the Cleverly app via the Zendesk Apps Marketplace
- Follow the setup wizard and you’re ready to go for the 15 day trial
- Get in touch with our team at firstname.lastname@example.org to discuss your needs