Approvals

Awesome approval workflow processes for tickets

Makes it super easy for users to request approvals and approvers to grant them, all while keeping things water tight!

Features include:

• Ability to define unlimited approvers who don’t need to be users in Zendesk. All they need is access to their email.
• Choose if approvals will be sent manually by agents and/or if they’ll be sent automatically via triggers.
• Multiple approvals can be sent off in series, parallel or a combination of both.
• Ability to map managers to approvals based on who the requester is.
• Ticket field locking functionality for information submitted for approval.
• Full historical views for both approvers and agents.
• Ability to escalate approvals up the chain of command.

For more information on how to use the Approvals app, check out our knowledge base articles.