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Advanced Search

Create complex search queries on tickets, users, and organizations

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Preview image of app
Preview image of app
Preview image of app

Advanced Search is an app that provides a simple visual interface for constructing complex search queries against tickets, users, and organizations (orgs). It also enables you to export the search results in a CSV format.

Features Include:

  • Create complex search queries easily using a form
  • Search tickets, users, and organizations (orgs)
  • View table of search results
  • Export all search results in one click (CSV format)

New Features in Version 2.0:

Tickets:

  • Can use date range to search tickets
  • Brand added as a search property
  • Custom field added as a search property
  • Additional ticket properties added
  • Autocomplete on tag search
  • Null user and ticket field values are now searchable under the phone, email, organization, and external ID fields (ex. 'phone:none')

Users:

  • Includes suspended and verified users

Organization Search:

For additional information and feedback, see the app documentation and submit feature requests

By enabling this app, you agree to the Built by Zendesk Terms of Use.

App details

Works with
support
Ticketing System
Author
Zendesk
Version
2.4.1
Price (USD)
Multiple plans available

Apps install directly into your account

Plans and pricing

Free

Never pay a thing

Free Plan Features Include:

  • Create complex search queries easily using a form
  • Search Tickets and view table of search results
  • Export first 2,000 ticket search results to CSV
Basic

$1.00 per agent, per month

Advanced Search Basic Plan Includes these features from the Free plan:

  • Create complex search queries easily using a form
  • Search Tickets and view table of results
  • Export first 2,000 ticket search results to CSV

Plus the following feature:

  • Search users and export results
Plus

$3.00 per agent, per month

Advanced Search Plus Plan Includes these features from the Free and Basic plans:

  • Create complex search queries easily using a form
  • Search Tickets, Users and view results
  • Export first 2,000 ticket search results to CSV

Plus the following feature:

  • Search orgs and export results

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