8x8 Integration
8x8 Integration for Zendesk
Available only to agents with 'Talk - Partner Edition' seats (see zendesk.com/talk/pricing).
Now you have the Fortune 500 telephony features of 8x8 Contact Center integrated with Zendesk CRM solution, helping you serve your customers better, and more efficiently.
Key Features and Benefits:
- Manage customer calls from within an integrated app on Zendesk console.
- Preview matching end user record details before accepting a call. Reduce customer wait time on looking up record details.
- Automatic creation of customer call logs.
- Use seamlessly across desktop application, desk phone or mobile application.
- Set your availability to accept calls.
- Improve customer service with advance call handling capabilities such as call transfer, multiple party calling.
- Record calls on demand.
- Track outcome of each call using customizable call result codes.
Getting Started:
- Locate the 8x8 Contact Center application in the Zendesk Apps Marketplace and click install
- Click on the Install app button, give the app a title, and click install
- Once installed, the 8x8 Virtual Call Center app will appear in the upper right corner of the Zendesk interface. Click on it to expand and you are ready to use 8x8 Contact Center from within Zendesk!
For full installation details, refer to Virtual Contact Center Configuration Guide
For Agent guide, refer to Virtual Contact Center Agent Guide
App Details
