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8x8 Integration

8x8 Integration for Zendesk

Preview image of app
Preview image of app
Preview image of app

Available only to agents with 'Talk - Partner Edition' seats (see zendesk.com/talk/pricing).

Now you have the Fortune 500 telephony features of 8x8 Contact Center integrated with Zendesk CRM solution, helping you serve your customers better, and more efficiently.

Key Features and Benefits:

  • Manage customer calls from within an integrated app on Zendesk console.
  • Preview matching end user record details before accepting a call. Reduce customer wait time on looking up record details.
  • Automatic creation of customer call logs.
  • Use seamlessly across desktop application, desk phone or mobile application.
  • Set your availability to accept calls.
  • Improve customer service with advance call handling capabilities such as call transfer, multiple party calling.
  • Record calls on demand.
  • Track outcome of each call using customizable call result codes.

App details

Works with
support
Ticketing System
Author
8x8 Integrations
Version
3.1
Price (USD)
Free

Apps install directly into your account

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