Zendesk forms allow you to collect a lot of information in a structured way. Handy for reporting, assigning tickets to the right team, or to make sure you have all the information needed to solve a ticket.
But what happens when you need to forward that information to another person?
You could copy paste the data manually out of the different fields, or screenshot your ticket sidebar.
This app automates this process for you: Whenever you create a new form, the application generates two macros for each form:
A macro that adds all form fields into a comment with the form label and value.
A macro that puts that same information into a new side conversation (requires the Collaboration Add-On).
No more manual copy pasting of data by your agent and you can be sure that the info you forward is correct and up to date.
The app was developed by Premium Plus. We’re an award winning Zendesk Master Implementation Partner with over 500 active and happy customers. We’re here to help if you need guidance on how to get the most out of Zendesk. Visit premiumplus.io for more information.
Need a custom app to for your Zendesk instance to meet a specific need? Sure thing! We can build one seamlessly fitting your wishes and requirements. Need inspiration? Visit the apps section on https://premiumplus.app.