Logo

Lokalise for Zendesk Support

Instant two-way ticket translation via internal notes.

Preview image of app
Preview image of app
Preview image of app

Lokalise for Zendesk Support

No company in the world is excluded from getting support requests in foreign languages every now and then. For most companies though, the share of each language is often not big enough to justify hiring support specialists fluent in these languages.

Still, who doesn't want to start dealing with their foreign-language leads and users right away by adding an app to their Zendesk Support, without having to spend thousands of dollars?

Here comes the solution from Lokalise, a B2B SaaS platform for localization automation.

The good news is that you do not need to have an account with Lokalise. Install the app from the Zendesk Marketplace, and that's it!

Key features

Instant two-way translation

Translations of incoming and outgoing messages without delay.

Simple UI/UX

Start talking to your customers right away: the entire translation process takes place in the internal notes or via the sidebar app.

Pricing

Lokalise for Zendesk Support is free however character limits may apply.
For more information please contact: hello@lokalise.com

How it works

  • Lokalise automatically detects the language of the ticket and instantly translates incoming messages to your base language.
  • You can change the language of the ticket and your base language using the settings in the sidebar app. It is also possible to add other languages spoken by your team as non-translatable.
  • Agents start internal notes with ! in order to have their messages translated into the language of the ticket.
  • Your customers get replies in real time.

App details

Works with
support
Ticketing System
Author
Lokalise, Inc.
Version
1.4
Price (USD)
Free

Apps install directly into your account

What people are saying

Have the app installed?

We are big on feedback. Be the first to write a review.

Logo

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves