Pythia levels up the productivity of your Zendesk agents with better shortcuts usage and management. Pythia works with Zendesk setups of any complexity (with multiple departments and tags).
- Level up customer support capacity (Agents Productivity KPIs).
- Boost customer support speed (First Reply Time and Average Handling Time).
- Improve customer support quality (Customer Satisfaction, NPS®️).
Features for CS Agents
- Powerful shortcuts search: powerful search by text of titles and comments.
- Smart Reply Suggestions: instant, high-relevant shortcuts suggestions.
- Shortcut preview: quickly preview macro text in one-click.
- Instant Submit: immediately send shortcut skipping Apply action.
Features for Zendesk and CS managers
- Manage Reply Suggestions: include / exclude macros to be suggested in the app.
- Enjoy free 7-day trial to evaluate Pythia's value for your team.
- Setup takes up to 1 hour depending on your Zendesk setup complexity.
Installation on your side takes only minutes and the whole setup and activation process takes less than 1 hour. So, you can see Pythia in action right away. To install the Pythia app in your Zendesk Support, please click Install and then fill out this form for starting your account activation.